Refunds and Returns Policy for Linkongrey.com
Effective Date: February 23, 2025
At Linkon Grey Enterprises LLC, we aim to provide the best products and services to our customers. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and fair as possible. Please read this policy carefully for detailed instructions on how to handle returns and refunds for both physical and digital products.
1. General Policy Overview
We offer returns and refunds on certain products purchased through Linkongrey.com, depending on the type of product. This policy applies to all customers purchasing physical or digital products on our Site. We want to ensure that you are satisfied with your purchase. Please review the conditions below for specific product categories.
2. Digital Products (eBooks, PDFs, Downloads)
Due to the nature of digital products (instant access and download), we do not offer refunds once the product has been accessed or downloaded.
However, if there is an issue with your digital product, such as a technical problem or inability to access the content, we will make every effort to resolve the issue as quickly as possible. If we are unable to resolve the issue, we will offer a refund under the following circumstances:
- If the digital product is defective or corrupted.
- If you did not receive the product after a successful purchase.
Refund Process for Digital Products:
- Contact our customer support at support@linkongrey.com within 7 days of purchase.
- Provide your order number and a detailed description of the issue you encountered.
- If the issue cannot be resolved, a refund will be processed.
3. Physical Products (Merchandise, Promotional Items)
We accept returns on physical products within 30 days of delivery if the product is unused, unopened, and in its original packaging. If you are unsatisfied with your purchase or if the product is damaged, you can initiate a return or request a refund under the following conditions:
Return Conditions:
- The item must be in its original, unopened condition and packaging.
- You must contact us within 30 days of receiving the product to initiate a return.
- You must provide proof of purchase (receipt or order confirmation) to process your return.
Non-Returnable Items:
- Used or opened products cannot be returned unless they are defective or damaged.
- Products that have been personalized or made to order are non-returnable.
Return Process for Physical Products:
- Contact customer support at support@linkongrey.com within 30 days of receiving your order.
- Provide your order number and details of the product you wish to return.
- If the return is approved, you will receive instructions for shipping the product back to us at: Linkon Grey Enterprises LLC 3590 E. Deshler Ave, Columbus, Ohio 43227
- Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
- Once the returned item is received and inspected, we will issue a refund to your original payment method within 7-10 business days.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us as soon as possible. We will provide you with a return shipping label at no cost, and we will either send you a replacement or issue a full refund.
To initiate a return for a damaged or defective product:
- Contact customer support at support@linkongrey.com within 7 days of receiving your order.
- Provide photos of the damage or defect along with your order number.
5. Refund Process and Timeframe
Once your return is processed, a refund will be issued based on the original payment method:
- Digital Products: Refunds are issued if the product is defective or inaccessible.
- Physical Products: Refunds are issued once the returned item is inspected and confirmed as unused and in its original packaging.
Please allow 7-10 business days for your refund to be processed. The exact time it takes for the refund to appear in your account depends on your payment provider.
6. Fees or Costs Involved
- Digital Products: There are no fees involved unless you have accessed or downloaded the product. Refunds will only be issued if the product is defective or corrupted.
- Physical Products: Return shipping costs are the responsibility of the customer unless the product is damaged or defective. We recommend using a trackable shipping service for returns to ensure the product is received.
7. How to Contact Us
If you need assistance with a return, refund, or any other issue, please reach out to our customer support team:
Email: support@linkongrey.com
Mailing Address:
Linkon Grey Enterprises LLC
3590 E. Deshler Ave
Columbus, Ohio 43227
8. Modifications to This Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this page regularly to stay informed about our return and refund practices.
9. Final Notes
We aim to make your experience with Linkongrey.com as smooth as possible. If you have any issues or questions about our products or services, do not hesitate to contact us. We are here to help and want to ensure that you are completely satisfied with your purchase.
Thank you for shopping with us!
This policy ensures clarity regarding returns and refunds, addressing both digital and physical product needs while providing a fair and transparent process for customers.